Why relying on Discord for product support can leave answers hard to find

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Many users are frustrated when companies direct support questions to a Discord server, where helpful answers quickly get buried under newer messages. The article argues that chat suits real-time help but makes poor long-term memory, since answers are hard to search and the same questions get answered repeatedly. It also notes that a server is rented space whose history may not transfer if access is lost. The suggested approach is to keep chat for live help and incidents while placing recurring questions and official answers on a stable, company-controlled page, with bugs tracked in a dedicated tool.

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ProgrammingDEV Community ·

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ProgrammingDEV Community ·

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