Software Engagement Features Can Undermine User Intent, Research Shows

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Digital products often succeed at maximizing user engagement but can conflict with a user's original intention for using them. Features like infinite scroll and autoplay, designed for convenience, can erode personal agency by removing natural decision points. Research has cataloged various 'attention-capture' patterns that make continued use the path of least resistance. The underlying design of platforms, driven by metrics like watch time, can create a conflict between a user's immediate impulses and long-term preferences.

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