SAP rolls out Joule Work AI assistant, citing internal productivity gains.

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SAP began its customer rollout of the Joule Work AI interface at its SAP Connect event on October 6, 2026, with general availability starting in October. The tool, already used by 110,000 SAP employees, reportedly delivered 20% productivity gains in finance, HR, and procurement internally. Joule Work allows employees to delegate tasks and ask questions within SAP's applications, grounded in the company's Knowledge Graph. Early customer pilots were described by firms including Novartis and Nestlé at the event.

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