Shangri-La Eros hotel fined Rs 1 lakh over automatic service charge

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India's Central Consumer Protection Authority has imposed a Rs 1 lakh penalty on the Shangri-La Eros hotel in New Delhi. The hotel had been automatically adding a 10% service charge to customer bills. Regulators judged this practice unfair to consumers. The action followed a consumer complaint, after which the authority ordered the hotel to halt the practice immediately. The hotel has contended that the charge was discretionary and optional.

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