Routing Synthflow & Vapi AI Voice Agent Escalations: Real-Time SIP-to-Slack Sales Interception

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Voice agents built on Vapi and Synthflow can answer inbound calls around the clock, qualify callers, and handle routine questions. The weak point is the handoff. When a caller says "I want to talk to a person" or asks about enterprise pricing, many teams still depend on post-call data: an end-of-call report, a CRM update, then a Slack notification. By then the caller has hung up. This guide shows how to escalate while the call is still live: The AI agent decides mid-call that a human is needed and calls a tool or action.

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