Reply Desk: open-source AI tool drafts review replies for small shops, running fully in-browser

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Reply Desk is a review-reply assistant built for small businesses such as cafes, salons and clinics that depend on Google and Zomato reviews but lack time to respond. The tool flags urgent complaints about food safety, health, money or staff behaviour and moves them to the top, then classifies each review's mood as positive, mixed or negative. It drafts replies in the owner's voice, signed with their name, and directs unhappy customers to a private contact rather than public debate. It runs on the open-weight Gemma 3 1B model inside the browser, requiring no account, API key, server or data upload. The developer's submission was made for the Hacktoberfest Open-Source AI Challenge, and the project's code is publicly available on GitHub.

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