Photos, Voice Notes and PDFs: Handling WhatsApp Media in a CRM Pipeline

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Text messages are the easy part of a WhatsApp-to-CRM integration. Real customers send photos of products, voice notes, screenshots of payments and PDFs of floor plans. If your pipeline drops them, your sales team works blind. Here is a pattern for WhatsApp CRM automation for photos and voice notes that keeps media useful without filling your CRM with blobs. Disclosure: I run NxFlowAI, an automation agency.

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