Modelling a Custom Jewellery Order as a State Machine (with Human Approval Gates)

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Custom jewellery orders are a nice, small example of why "add a chatbot" is the wrong first move for retail automation. The real problem is state: the customer wants to know where their order is, and the answer lives in someone's head or a paper order book. This post shows a tiny state machine for a custom order, with approval gates on the steps that touch money or promises. It is the pattern we use when we build AI automation for custom jewellery orders for Indian stores, stripped down to the standard library. ENQUIRY -> DESIGN_SHARED -> DESIGN_APPROVED -> ADVANCE_RECEIVED -> IN_MAKING -> REA

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