Mental Health Workers Warn Algorithmic Triage Systems Are Harming Patients

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Mental health workers have raised concerns that algorithm-based triage systems are negatively impacting patient care. These tools, increasingly used to prioritize and route patients, are being criticized by frontline staff for missing critical human nuances in mental health assessment. Workers argue that automated decision-making can fail to capture the complexity of individual patient needs, potentially delaying or misdirecting care. The report, published by Capital and Main, highlights growing tension between cost-driven automation and the clinical judgment of trained mental health professionals.

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