Incident Command Is Mostly People Skills, Not Technical Expertise

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Software engineer Dr. Samson Tanimawo argues that managing production incidents effectively depends far more on communication and leadership than on technical knowledge. He emphasizes that incident commanders must enforce regular update cadences, interrupt engineers for brief check-ins, and communicate uncertainty honestly to stakeholders rather than guessing. Tanimawo advises prioritizing mitigation over root-cause analysis during live incidents, noting that a rollback that stops the problem is a valid win even without a full explanation. He also highlights the importance of monitoring team morale during long incidents and explicitly declaring resolution so the team can decompress. According to Tanimawo, these skills are only developed through hands-on experience and honest post-incident feedback.

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