How an AI agent can connect to Tekmetric and what shops should keep under human control

An AI agent can reach Tekmetric data either through a Tekmetric-approved app that a shop admin authorizes in Shop Settings, or through a webhook an admin sets up directly. Tekmetric already offers texting, automated reminders, and campaigns, but these run on fixed rules and do not weigh context such as a customer's past questions or unanswered estimates. An agent would instead flag gaps like unanswered estimates, declined work, and finished vehicles awaiting pickup, then draft follow-up messages. Every drafted message would need a service advisor's approval before it reaches a customer. A third-party review says API credentials are not self-serve and can take two to three weeks to be approved.