Faulty Delivery Report Penalized Rural Depots Due to Poor Signal

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A logistics company's daily performance report was built at 5 AM from digital proof-of-delivery records. Two rural depots consistently scored poorly, leading to a manager being placed on an improvement plan. The issue was not driver performance but poor mobile signal, which delayed data transmission from handheld devices until vans returned to the depot. The company updated its system to distinguish between delivery time and data receipt time, correcting the reports and exonerating the rural depots.

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