Evaluating AI APIs by Latency, Timeouts and Usable Output
A business-side contributor at an AI API platform argues that demo performance is not enough to judge an AI model. The piece uses a support agent's "Draft reply" feature as an example, where slow responses leave the agent waiting. A timeout would leave the tool with no draft, forcing a retry or a manual reply. Before a team rollout, the author suggests testing the API with about 20 typical tickets. The test would track request duration, timeout count, and how many drafts need only light editing.
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