DoorDash to introduce text message ordering, drone delivery, and retail returns

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DoorDash is rolling out several new features to its local delivery platform, including the ability to place orders via text message. The text ordering capability extends the AI-powered Ask DoorDash chatbot, which was added to the app in June, allowing users to request food recommendations or reorder favourites without opening the app. Users can send natural-language messages such as requesting a usual order or asking for a mood-based local recommendation. DoorDash is also expanding its Dasher returns feature — enabling customers to send back retail purchases — to all users nationwide in November.

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