Developer Builds Multilingual Voice Agent to Help Indians Access Government Schemes
A developer has created a voice-based AI agent that allows Indian citizens to check their eligibility for government welfare schemes such as pensions, subsidies, and insurance through a simple phone call. The system supports English, Hindi, and Hinglish, automatically switching languages mid-call without requiring the caller to select one upfront. Built using Deepgram for speech recognition and Murf Falcon for an Indian voice, the agent can remember returning callers with their explicit consent while strictly avoiding storage of sensitive data like PINs or passwords. When queries exceed its scope, the agent hands off to a specialist sub-agent or escalates to a human operator, providing the caller a spoken reference ID. The open-source project was developed as part of the VoiceForBharat 2026 challenge and is publicly available on GitHub.
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