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Claude 3.5 Sonnet, GPT-4o-mini, or Gemini 1.5 Pro: Testing Chatbots for E-Commerce Support

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A developer guide argues that the best chatbot API for e-commerce support should be chosen by testing with real support tickets rather than relying on generic leaderboards. It recommends Claude 3.5 Sonnet for the most natural conversational quality, GPT-4o-mini for faster, budget-friendly deployments, and suggests testing Gemini 1.5 Pro before deciding. The author proposes scoring label accuracy, escalation decisions, required output format, and tone separately, and running each test more than once to avoid relying on single responses. The article also advises designing the API boundary so the chosen model can be swapped without rewriting the triage workflow.

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