AI in the Workplace May Bring Unforeseen Risks, Researchers Warn

Scholars are raising concerns that deploying artificial intelligence in workplace settings could produce unexpected and poorly understood consequences. These so-called 'unknown unknowns' refer to risks and side effects that organizations may not anticipate before adopting the technology. Experts suggest these hidden downsides could quietly offset the productivity and efficiency gains that AI vendors typically promise. The warning highlights a growing gap between how AI tools are marketed to businesses and how they actually perform in real-world work environments.