AI Adoption Is Fast, But Companies Risk Discarding the Knowledge That Makes It Work

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A consultant with experience helping European enterprises integrate AI into business workflows warns that rapid AI adoption often sidelines employees whose deep process knowledge is critical to operations. Drawing on a reported incident of rare books being shredded after digitization, the author uses it as a metaphor for how organizations discard institutional knowledge without acknowledging the trade-off. The consultant argues that the speed of AI rollouts frequently obscures deliberate decisions about what human expertise is being replaced or lost. The core concern is that companies rarely pause to decide intentionally which tasks should remain human-led, slow, or owned by experienced staff. The author urges organizations to recognize that choosing speed in AI adoption is itself a consequential decision, whether or not it is consciously made.

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