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Zoho Flow Adds AI Workflow Builder and Agentic Actions in February 2026 Update

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Zoho launched AI-powered features for its Flow automation platform in February 2026, including natural-language workflow creation, prebuilt AI utilities, and agentic actions. The natural-language tool lets users describe a workflow in plain English, after which Zoho's AI assistant Zia drafts the flow structure for further refinement. Zia Utilities add prebuilt AI steps for tasks like summarizing conversations, drafting emails, and detecting tone directly within any automation. The most significant addition, agentic actions, allows Zia to evaluate live data at runtime and choose the appropriate next step based on described logic, rather than fixed if/then rules. While this flexibility suits high-volume, nuanced triage work, Zoho cautions that the approach introduces variability, making it less suitable for regulatory or financially sensitive processes.

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Zoho Flow Adds AI Workflow Builder and Agentic Actions in February 2026 Update · ShortSingh