Why Healthy Skepticism Toward AI Matters for Avoiding Harm

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An essay on DEV Community argues that questioning AI is not opposition to innovation but a way to ensure systems deliver measurable benefits without hidden costs or risks. It notes that AI has spread rapidly into hiring, customer service, coding, education, and healthcare, with ChatGPT reaching 100 million monthly users within two months of its late-2022 launch. The author warns that strong performance on specific tasks does not automatically translate into better organizations or fairer economic outcomes. Citing the 2024 Moffatt v. Air Canada ruling, the piece highlights how companies cannot shift accountability for chatbot errors onto automated systems. It concludes that meaningful oversight requires clear error rates, liability rules, and human reviewers with real time and authority to intervene.

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