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Why AIOps Must Map Service Dependencies, Not Just Process Alerts

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Traditional AIOps platforms excel at deduplicating and categorizing alerts, but often fail to answer critical questions about root causes and business impact. When a system slows down, dozens of alerts can fire simultaneously across servers, databases, and networks, yet without a reliable map of service relationships, AI tools cannot trace how a failure propagates. Relying on text similarity, timestamps, or historical co-occurrence risks confusing correlation with causation. Outdated CMDB data further weakens dependency mapping as modern infrastructure shifts rapidly with containers, failovers, and reconfigurations. Sensaka addresses this gap by combining tools that link physical infrastructure status, software resource relationships, and business service dependencies into a unified context for smarter incident analysis.

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