Why AI Strategy Should Eliminate Processes, Not Just Automate Them

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A growing critique argues that most businesses are misusing AI by simply adding chatbots to existing broken workflows rather than rethinking operations. The core argument is that effective AI adoption should make slow, manual processes unnecessary rather than merely faster. Examples cited include week-long approval chains, manually compiled reports, and customer queries waiting in human queues. Companies that focus on eliminating redundant steps entirely are predicted to outperform those that simply layer AI tools onto current systems. The piece urges business leaders to shift their thinking from 'where can we add AI' to 'which processes should no longer exist.'

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