Why AI agents struggle with mobile apps and what workarounds exist

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Most AI agents are built around APIs and web browsers, so they cannot easily operate services that exist only as mobile apps. Many everyday services, such as ride-hailing, food delivery, banking, and some messaging platforms, keep their full functionality inside the app. When a browser-based agent encounters these, it typically halts or asks the user to complete the step manually. The article recommends first trying official APIs, websites, or cloud simulators, and notes that a real device controlled through an API, such as Matix's mobile runtime, can close the gap. It also describes self-run emulators and fixed UI scripts as options with limitations around scale and adaptability.

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