Who Really Owns ERP Customisations Once the System Goes Live?

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Going live with an ERP system does not mark the end of technical work, as custom workflows, integrations, and reports built around the platform all require a dedicated maintenance owner. Responsibility is layered: the ERP vendor covers the standard product, the implementation partner handles the agreed deployment scope, and the internal team owns business rules and processes. As businesses evolve — adding supplier portals, new reporting formats, or machine-data sources — unmaintained customisations tend to push work back into spreadsheets, emails, and manual checks. A 2026 Singapore ERP integration guide by Workato highlights the distinction between the one-time integration build and the ongoing maintenance needed as APIs, connected-system schemas, and compliance requirements change. Experts recommend mapping every point where work leaves the ERP and returns to a person, then assigning a clear owner for each gap before any fix is released.

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