Where a small company should start with AI adoption

The article argues that bringing AI into a business should resemble past computerisation: a change in everyday work rather than a standalone project run by outside contractors. It describes a common mistake, where an owner builds a bot to replace an accountant without involving the person who actually knows the job, and the bot fails. The author's first rule is that the employee who performs a process should correct and improve the assistant, with the owner giving them regular time to do so. Consultants are useful mainly for guiding the first steps, handling technical setup, and providing support during the first week. The piece also offers criteria for picking a first process, such as daily repetition, existing materials, and easy result checking.