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What a Status Page Is and Why Every Customer-Facing Product Needs One

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A status page is a dedicated webpage, typically hosted at status.yourcompany.com, that displays the real-time health of a service and logs past incidents and uptime history. It reduces support load by giving customers a single place to check for outages instead of filing tickets. Key elements include component statuses, a 90-day uptime history, incident timelines, scheduled maintenance notices, and subscriber alerts via email or RSS. Status pages can be public for customer-facing products or kept private behind a login for internal tools, with the option to switch between the two. Connecting uptime monitors to each component ensures the page reflects actual service conditions rather than manually updated toggles.

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