Waada Tackles Sales Handoff Gaps by Surfacing Buried Commitments from Account History
A developer built Waada, a tool designed to recover lost context during sales account handoffs by identifying small, overlooked promises buried in communication records. The platform ingests emails, Slack messages, and call transcripts, normalizing them into a unified timeline to track commitments regardless of their source. A structured commitment ledger flags unresolved obligations, while a separate 'landmine' feature surfaces past objections, sensitive topics, and prior agreements to warn incoming representatives. The system uses a memory layer to retain and retrieve relevant account history across sessions, rather than relying on a single static summary. An LLM layer extracts and validates structured data from this history, with safeguards to prevent malformed or fabricated outputs from entering the commitment record.
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