Validating AI Output Is Not Enough — Process Gaps Can Hide in Plain Sight
A software team using an AI model to generate Jira tickets, technical specs, and QA scenarios discovered that polished-looking output can still contain critical process gaps. The model produced a complete-seeming documentation package for a new internal event, PREFERENCE_CHANNEL_CHANGED, but key details — such as which components needed test coverage, which fixtures to use, and where audit records were stored — were missing. The problem only surfaced when a tester tried to use the documents as working instructions rather than simply reviewing their structure. This highlights a broader risk: a result that matches the expected format does not confirm that the model followed the correct process, used the right sources, or completed every required step. The author argues that teams must find ways to validate the AI's process, not just its output, to avoid hidden rework and incomplete handoffs.
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