Utah eighth-grader finds AI chatbots lack empathy in teen emotional support tests

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Ellianna Gu, an eighth-grader from Utah, evaluated ChatGPT, Claude, and Gemini as sources of emotional support. She built 84 scenarios around everyday teenage struggles, including academic pressure and loneliness. The chatbots produced well-structured answers, but they frequently fell short on empathy, a quality that matters greatly in emotionally difficult situations. Her findings also showed that response quality shifted depending on how the prompts were worded and formatted.

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