USAA Denied Payment on Over Half of Home Insurance Claims in 2025

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USAA, the San Antonio-based financial services company, closed 51% of its home insurance claims without issuing any payment in 2025. The data highlights a significant rate of unpaid claims at the insurer, which primarily serves military members and their families. The findings were reported by the San Antonio Express-News, drawing attention to USAA's claims handling practices. The report has sparked discussion about whether policyholders are receiving fair treatment when filing home insurance claims.

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