United Airlines Bars AI Assistants From Booking Its Flights

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United Airlines says it will not allow personal AI assistants to book tickets on its flights. The airline cites privacy and regulatory concerns, including the risk that agents could expose customer data or make unintended purchases. United reports that few customers have so far tried using AI agents to book travel, a pattern similar to what other companies like DoorDash have observed. The airline also worries that agent-based bookings could bypass federal requirements that airlines collect certain passenger information, such as security attestations about baggage. Agents will still be able to display United flight options to users.

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