Union Bank ordered to refund Rs 15,000 after ATM fails to dispense cash

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A consumer commission ruled against Union Bank of India for deficiency in service after a customer lost Rs 10,000 in a failed ATM transaction. The ATM debited the amount but did not dispense the cash, and the bank refused to issue a refund. The bank also failed to produce CCTV footage that could have verified whether the withdrawal actually took place. The commission directed Union Bank to refund the Rs 10,000 along with an additional Rs 5,000 as compensation to the affected customer.

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