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Uber cuts 10% of support staff, cites AI as reason for first time

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Uber has laid off 10% of its customer support workforce and required remote employees in the affected team to relocate to hub offices. This marks the company's second round of layoffs in just eight weeks, following a 23% reduction in its people division in June. Notably, Uber has for the first time explicitly cited artificial intelligence as a contributing factor behind the job cuts. The company reportedly exhausted its entire 2026 budget for Claude Code, an AI coding tool, within just four months.

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Uber cuts 10% of support staff, cites AI as reason for first time · ShortSingh