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Two-Phase Slot Holds with Human Confirmation for Bridal Jewellery Visits

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Bridal jewellery buying in India typically involves planned, weekend family visits that need a salesperson's undivided attention, so double-booking is a serious concern. The author describes a booking pattern for WhatsApp-based appointments in which the system first places a 30-minute hold on a slot and staff then confirm it. Confirmation involves checking salesperson availability, whether the space suits the family size, and any requested collections, with a salesperson assigned rather than just a time. Customers receive a hold message asking about the occasion and date so pieces can be prepared, plus an automatic reminder the day before with the store location and no prices. The author argues that fully automatic booking suits a salon, but for high-value, emotional visits human confirmation is part of the service.

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Two-Phase Slot Holds with Human Confirmation for Bridal Jewellery Visits · ShortSingh