Tutorial shows how to add an AI chatbot that defers unanswered questions to humans

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A DEV Community tutorial explains how to add a controlled AI chatbot to a website using Next.js and the Claude API. The system is designed to prevent AI from inventing false information, such as non-existent refund policies. It restricts the AI to answering only from a website's own content and requires citation of sources. If the AI cannot provide a confident, well-supported answer, it automatically hands the conversation off to a human agent. This approach aims to maintain accuracy and customer trust while managing support workload.

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