Triage rule for a shared inbox that mixes real task requests with sales pitches

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The author builds Maildoer, a service where users email a task and file to an address and receive results by email, and that address attracts sales pitches. Pitches are costly because treating them as tasks wastes processing and sends unwanted replies, sometimes using a sender's trial credits. The author sorts mail into three categories: real requests, pitches, and genuine partnership inquiries that deserve a human reply. A four-step ordered checklist helps classify borderline messages, with polished, long emails often being pitches. Pitches are archived rather than deleted, and a sender's earlier emails are considered before dismissing a vague follow-up as noise.

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