Telnyx Releases Open-Source SMS Triage Bot Built on Edge Compute and AI

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Telnyx has published an open-source TypeScript example that automatically classifies and routes inbound SMS messages using its Edge Compute platform and Agent SDK. The bot receives SMS webhooks, uses Telnyx AI inference to categorize each message into one of four topics — billing, support, sales, or general — and replies to the sender automatically. A dedicated TriageAgent actor is spun up per inbound phone number, storing routing rules, message history, and topic counts in durable state. Developers can test the workflow without sending real SMS messages by hitting a debug endpoint, and the route table can later be connected to tools like Slack, Zendesk, or Salesforce. The project is available on GitHub under the Telnyx code examples repository.

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