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Telnyx Releases AI Call Router That Uses Speech to Replace Button Menus

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Telnyx has published an open-source Python Flask example app that routes inbound phone calls using natural language instead of traditional touch-tone menus. When a caller speaks their request, the app transcribes the speech via Telnyx Call Control and classifies the intent using the Meta Llama 3.3-70B model through Telnyx AI Inference. The classified intent is then matched against a simple route table to transfer the caller to the appropriate team, such as billing, sales, or support. The app verifies all inbound webhooks using Ed25519 signature verification to ensure only legitimate Telnyx events trigger call actions. The source code is available on GitHub under the Telnyx code examples repository for developers to adapt for real-world contact center deployments.

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Telnyx Releases AI Call Router That Uses Speech to Replace Button Menus · ShortSingh