Telnyx Edge Compute Powers SMS Support Agent with AI and Auto Follow-Ups

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A developer tutorial published on DEV Community demonstrates how to build a stateful SMS support agent using Telnyx Edge Compute. The agent receives inbound SMS messages, processes them through Telnyx AI Inference, and sends replies via Telnyx Messaging — all without blocking the webhook on the AI response. Each sender is routed to a durable Agent SDK actor that retains conversation history and queues background processing. If a customer does not respond after an AI reply, the agent automatically sends a follow-up check-in message 24 hours later. The tutorial also outlines production considerations such as webhook signature verification, opt-out handling, rate limiting, and human handoff rules.

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ProgrammingDEV Community ·

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