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Telecom Firms Face Penalties Under Amended Consumer Complaint Rules

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New regulations, the Telecom Consumers Complaint Redressal (Fourth Amendment) Regulations, 2026, have been introduced to tighten consumer protection in the telecom sector. The rules are designed to speed up the resolution of customer complaints. They also require round-the-clock customer support from service providers. The amendments aim to increase accountability among telecom operators that fail to comply.

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