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Telangana Consumer Court Orders Online Marketplace to Refund Rs 17,839 for Returned Sunglasses

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A district consumer commission in Telangana has directed an online marketplace to refund Rs 17,839 to a customer who returned a pair of sunglasses. The customer had found the product unsatisfactory and initiated a return, but the company refused the refund. The marketplace claimed the sunglasses had failed a quality check upon return, suggesting the item was damaged by the customer. However, the consumer commission found that the company lacked sufficient evidence to substantiate its damage claim. The ruling highlights consumer rights protections against unsubstantiated refund denials by e-commerce platforms.

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