Team Lost 6 Weeks of Design Work After Cloud Folder Deletion Went Unnoticed for Months
A project team discovered in September that a folder deleted in July — containing six weeks of design materials — could not be recovered, as the cloud supplier's retention window had already expired by August. No independent backup existed because the team had never arranged one, and the platform's replication feature had instantly propagated the deletion across all copies. An internal audit revealed that 11 of 17 major cloud services lacked any recoverable copy outside the supplier, including one storing all signed customer contracts. Staff had wrongly assumed data was protected, confusing the supplier's resilience and replication guarantees with actual deletion recovery. The organisation has since documented backup ownership and testing status for each service, and either arranged third-party backups or obtained formal director sign-off accepting the risk.
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