Stripe tax feature misconfiguration can cause checkout outages for EU customers

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Notifio, a software company, uses Stripe to manage VAT for EU customers, while handling tax itself in other regions like the UK. A misconfiguration in Stripe's 'merchant of record' settings, such as an unaccepted tax code, causes the payment system to reject all checkout requests from the EU. This presents as a total checkout failure for one continent while operations elsewhere appear normal. The company's code includes a single retry mechanism to strip out the problematic tax fields if an initial request fails specifically due to this configuration issue. Most of the related code is dedicated to preventing this retry from occurring under any other error condition.

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