Statewave Guide Day 4: Passing the safety test still left product answers failing users

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A developer's safety tests showed an AI model avoided wrong or unsupported product claims in a self-built application. Human-style usefulness ratings, produced by a separate model rather than people, found most answers were mediocre, with 14 of 21 judged too technical. Ten features displayed an internal verification sentence directly to users, and all ten were rated too technical. The team concluded that accurate data does not automatically translate into user-friendly language. They added a guidance-compilation layer to decide what users need to hear before rendering the text.

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