SRE Guide: Why Discovering and Cataloging Non-Human Identities Still Matters

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A site reliability engineer at a global company outlines the real-world complexity of managing credentials across modern cloud-native stacks using tools like HashiCorp Vault, Kubernetes on AWS, Jenkins, and GitLab CI. Despite having industry-standard secret management tools in place, the engineer describes how fragmented workflows and corporate policies create operational confusion and security gaps. Real scenarios illustrate how developers and ops teams struggle to access secrets, certificates, and temporary credentials due to disconnected systems and unclear processes. Beyond human user credentials, the challenge grows significantly when accounting for non-human identities such as API keys, service accounts, certificates, and bot credentials spread across multiple platforms. The guide argues that secret managers alone are insufficient and calls for a structured approach to discovering and cataloging all non-human identities across an organization.

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