Solo Maintenance Tech Builds Custom Tool to Manage Seven Sites and Service Trucks

A single maintenance technician responsible for seven business locations — including a dealership, body shop, parts warehouse, and five auto parts stores — built his own digital management system after commercial work order software failed to meet his needs. Work requests previously arrived through informal channels like personal texts and verbal mentions, with no central record for tracking or follow-up. The custom tool allows anyone at any location to submit a problem report without an account, while all requests funnel into one dashboard for the technician. It also tracks scheduled maintenance and manages parts inventory separately for each physical site and each service truck, preventing the technician from arriving at a job without needed supplies. A key design choice was keeping truck inventory visible only on the back end, so public report forms show only the seven physical locations, reducing confusion for staff submitting requests.