Solar firm ordered to pay Rs 25,265 for overcharging and underperforming rooftop system
A consumer commission has directed a solar installation company to refund over Rs 25,000 to a homeowner after finding it guilty of deficient service. The firm had overcharged the customer for net-metering and failed to deliver the electricity generation levels it had promised. The commission held the company vicariously liable for the misconduct of its agent in the transaction. Compensation was awarded to cover both the shortfall in power output and the mental distress caused to the consumer.
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