SnapTicket Turns Client-Side Crashes Into Engineering Tickets Automatically

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SnapTicket is a tool designed to close the gap between vague user crash reports and the structured issue trackers engineering teams rely on. It combines macOS diagnostic crash logs (.ips files) with screenshots of on-screen errors, using the Gemma 4 model to correlate the two and identify the likely cause. Users can choose to attach visual evidence or send a text-only report for privacy reasons. The resulting tickets are dispatched either directly through the GitHub REST API or staged for submission through a browser-based assistant.

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