Small businesses can let AI agents handle routine tasks, but humans should keep control of money and judgement

An AI agent reads a request, checks a business's own systems, and then answers, acts, or passes the case to a person. Suitable first tasks include answering order and booking questions, processing invoices and forms, sending follow-ups, and providing first-line support. The article advises keeping refunds, payments, pricing, professional advice, and irreversible actions under human control. It recommends starting with one frequent, rule-based task that is easy to check, with a person approving answers at first. The author compares an agent to a capable new assistant that works quickly and keeps a record of its decisions.