Small Business Seeks Advice: In-House IT Hire vs Managed Services at 25 Staff

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A small business owner with around 25 employees is facing a common growing-pains dilemma over how to properly manage their IT needs. Currently, IT responsibilities are informally handled by whichever staff member is least occupied, an arrangement the owner acknowledges is unsustainable. The company is weighing two options: hiring a dedicated in-house IT professional or outsourcing to a managed IT services provider. The owner posted on DEV Community seeking practical, experience-based insights from others who have faced the same decision. Rather than general advice, they are looking for real-world accounts of how similar businesses ultimately made their choice.

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